Reducing complexity so people and systems can operate effectively at scale.
Currently at Accenture Federal Services.
0 --> 1AI-powered dashboard that transformed organizational CX strategy
Role: Lead Product Designer
I drove rapid discovery, defined core customers, clarified user and business needs, and shaped the interface design and experience. The work established a clear product vision, reusable design system foundations, and direction for future development.
OptimizationIncreasing data accuracy and workflow efficiency by 70% through screening automation
Role: Lead Product Designer
I partnered with PM and devs to design and implement automated screening which improved case turnaround, workload capacity, and data accuracy.
Iteration/ImprovementIncreasing demo requests by 28% through a redesigned solutions landing page
Role: Experience Designer
I collaborated with Product Owners to simplify the product discovery experience which drove more qualified leads, enhanced customer satisfaction, and moved the business towards a scalable self-service model.
Application designSimplifying gestational diabetes management for expectant mothers
Role: Founding Product Designer
I designed an application that helps pregnant women with gestational diabetes to manage blood sugar levels and dietary restrictions. Oh Momma aims to reduce stress, increase confidence, and enable proactive health management from day one of diagnosis.